[招聘信息]道富信息科技（浙江）有限公司职位招聘

我们是美国道富（STATE STREET）

金融资产服务
作为世界领先的金融资产服务商，美国道富（STATE STREET）可为资产管理机构、退休基金、对冲基金、保险公司、综合基金、共同基金和非盈利基金组织提供一系列量身定做的投资解决方案。我们提供真正全球化的、具有业务延展性的投资服务，包括基金帐务、基金管理、托管、证券借贷、投资运营外包、簿记、业绩报表与分析以及过户代理服务。我们以专业能力与对本地市场的了解，为客户控制成本、开发并推出富有竞争力的新型投资产品，并实现全球化扩展。

投资研究与交易
美国道富（STATE STREET）在外汇市场、证券市场、固定收益市场、金融衍生产品市场以及货币市场从事专业投资研究与交易服务。我们的目标是凭借独创的基于资金流向的研究、创新的资产组合策略、优化的交易流程以及涵盖所有资产类别、跨市场的全球网络、提升并保持资产管理者与资产所有者的资产价值。

投资管理
作为全球最大的机构资产管理人，道富环球投资管理（State Street Global Advisors (SSgA)）为不同规模的客户，提供多项严谨和系统化的投资策略，迎合他们不同的投资需要。我们的被动和主动（包括增强）式投资策略充分利用了崭新的技术。对于希望将投资项目外包的客户，我们还可以提供集成的解决方案和交易服务。

道富信息科技（浙江）有限公司，是美国道富银行在中国的全资子公司，致力于研究和开发全球化金融服务中的信息技术，依托浙江大学计算机学院强大的技术支持与优秀的人才资源，为美国道富公司的全球金融业务提供IT研发和支持，并已建立起全球化协同软件开发模式下的应用软件工程和项目管理标准。目前公司拥有本科以上优秀技术人才近700名，其中硕士研究生占50%以上。

 

这次面向英语专业所招的职位：

 

Technical Support Engineer

 

Job Summary

Provide operational and technical support for a variety of applications following the standard operating procedures, answer telephone or written inquiries from global customers regarding supported products and deliver end-user training, analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions, maintain documentation for all support procedures and keep track list of production problems and issues, maintain records of customer contact to track customer history and report recurring problems to software development groups; escalate complex issues to appropriate functional team.

Responsibilities

Provide technical support via phone and email for supported software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found.
Document all technical inquiries and customer-reported problems in the customer tracking database, including the nature of the inquiry, and the resolution recommended.
Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you.
Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation.
Maintain an electronic record of technical information to research possible solutions to customer-reported problems.
Contribute potential technical workarounds or resolutions via interaction in technical discussions and via knowledge base documentation.

Qualifications

Fluent spoken and written English
Bachelor or master’s degree in Computer Science, or English or related degree is preferred.
Strong understanding of customer-support standards and processes, including problem resolution, in an end-user computing environment
General knowledge of Microsoft Office and experience in creating procedural documentation
Commitment to providing exceptional customer service and providing measurable results that demonstrate quality customer care
Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
Ability to follow through on both verbal and written instructions and effectively adhere to company and department procedures
Ability to multi-task, prioritize and organize multiple projects/tasks concurrently while meeting required deadlines.
Strong cognitive skills including analysis, problem-solving, attention to detail with ability to resolve basic and complex technical problems and handle customer requests
Ability to work independently and as part of a team in a customer-driven, fast-paced environment

 

如有意向，请将简历发至syang@statestreet.com,公司会尽快做出安排。